Gateway Customer Reviews
What are our customers saying about us?
It’s important to us to be transparent with our reviews, even on our own website. Renovations are difficult, and complicated. We do everything we can to use our experience and expertise to give you the best experience possible, but we’re also human. This list of reviews pulls at random from our Google Business Profile. We haven’t hidden any reviews on this page because the great ones are the encouragement we need to keep doing what we do, and the not-so-great ones remind us to stay motivated to do better.
Mary Jane W.
3 months ago
I paid a great deal for an entire custom kitchen and now 5 years later all the paint is peeling off the cupboards. For 150 000, they did not even put primer on my cupboards. Now, what do I do.
Leanne F.
5 months ago
Highly recommend Gateway Kitchen and Bath! They renovated our hallway bathroom and we are very happy with the finished result. Every step of the process from the design, to scheduling, to the project work was excellent. We would definitely use them again for future renovations.
Chelsea D.
5 months ago
Working with the team at Gateway was a wonderful experience from start to finish. I love my new kitchen! We've never done a major renovation before, and I'm neurotic, so I was anticipating chaos and tears, but it was honestly a relatively smooth process. I liked the way expectations were set. Communication was amazing! Hiccups were addressed right away. I would recommend Gateway to anyone, and I will be using their services again when we are ready to update the bathroom.
Jelena P.
8 months ago
We recently had our kitchen and three bathrooms renovated, with the kitchen being completely gutted and redesigned. The craftsmanship provided by Gateway Kitchen and Bath exceeded our expectations.
The Design Team: Jane and Ciel were exceptional at seeing our vision and guiding us through decisions when we were unsure, ensuring we’d be happy with our dream kitchen and updated bathrooms.
Project Management: Pat, the Project Coordinator, was always reachable and ensured the workmanship stayed on schedule. He responded quickly to any concerns we had during construction. Walter, the scheduler, kept us up to date with every change—we always knew exactly what was happening and when.
The Crew: From start to finish, the team was professional, punctual, and kept the workspace clean. A huge thank you to:
Dan: For the careful removal of cabinets without any damage to our home.
Kevin: For the drywall installation (and for sharing stories about his Dogo Argentino!).
Wes: For his excellent taping skills and great sense of humor.
Dan (Installer): A "one-man show" who installed all the kitchen and bathroom cabinets by himself with incredible precision.
Viktor: For the beautiful tile backsplash in the kitchen and bathrooms.
The whole team was honest, reliable, and delivered high-quality work. They turned what could have been a stressful renovation into a smooth, exciting process. If you want quality work, look no further. We will definitely be using them for our next project!
Happy clients,
Jelena and Ron
Pamela K.
9 months ago
As usual, job well done. We used them for a kitchen job before and we were very happy with it. I have many chemical sensitivities and they were willing to use the materials that worked better for me. Their service is always good. Anything that needs fixing or adjustment, they attend to it right away. We would use them again with no hesitation.
K L.
2 years ago
We had a wonderful experience with Gateway! They understood right away what we had in mind and they delivered in spades! The whole process was easy and they took pains to explain everything so that we always knew what to expect. We recommend them highly.
Yukihiro S.
2 years ago
Jacinthe Blais
----------
My husband (Yuki) was working as a designer at Gateway Kitchen & Bath (2000-2007), so I had confidence. I cannot stress enough about the importance of this renovation, as I must use a wheelchair to function 24/7 in the house. The custom cabinets, organizing & scheduling, the qualified trade people, follow-ups throughout the entire project were all extremely important for us. With Gateway, we felt comfortable what to expect during the project and when, and most trade people were very approachable and explained the details well and why.
I was not only impressed with Gateway’s attention to detail in each step, but also with managing the entire process with some many (but important) details. This project was finished with a minor delay, and we had a good functional kitchen for Christmas and the New Year holidays.
My life is now a lot easier, thanks to the lower countertops, the wheelchair access under the sink and the cooktop, the larger navigation space around the island, to mention some of them. Thanks for your great work!
Yuki Shiokawa
-----
Our original kitchen became beyond my wife’s physical tolerance from her wheelchair for some years. We then contacted Jane at Gateway Kitchen & Bath (and one other place). I was always impressed with her designing knowledge and experience with the trade people during the time I was one of her colleagues. Jane was very helpful in redesigning a standard kitchen to a handicap-friendly one, and in recommending many right choices for the new look we wanted to achieve.
During the construction, I was reacquainted with many of my former colleagues and the trade people, who did excellent work. What a pleasure to see these people renovating our kitchen! Thanks so much for your caring work.
Monique R.
2 years ago
Gateway made my kitchen and laundry renovation extremely easy and seamless. It was a great experience
Marleen G.
2 years ago
So smooth from beginning to end. Quality work, prompt communication, want to make their customers happy without pressuring you to spend more than your budget. The design team will somehow read your mind for what your dream space looks like and take it three steps higher. Just awesome.
Christopher W.
2 years ago
We had a complete kitchen and dining area remodel completed by Gateway, this included all design work, plumbing, electrical, cabinet install, and painting. Our overall experience was very positive. The design Team is truly excellent, communicates promptly and was very excited about the project we had in mind. It was truly a pleasure to work with Kaitlyn and Chloe on realizing our dream kitchen design. The quality of the work done by staff was also excellent, and we were very pleased with the cabinet work. As with any project, there are hiccups along the way, these were communicated to us and any additional charges were clearly communicated. Toward the end, however, the project management went a bit off the rails causing some frustration. Items were incorrectly measured or poorly painted, and communication between all parties was rather poor. Overall a good experience, but communication with clients could be improved upon.
Karen S.
2 years ago
This company was amazing from start to finish. We had our kitchen gutted and totally redone by Gateway. Quality of their design and product is excellent. We had many options to choose from and the design team’s knowledge was awesome. The schedule of construction was accurate ; there were very few snags thru the process. Every one of the team and trades they used were professional, friendly and tidy. This is a rock star company!!
Rebecca T.
2 years ago
We recently had a bathroom renovation done by Gateway. Jane and Ciel, talented designers, were wonderful and warm, and made our vision come to life! It was a small project, yet we still received care and attention. Communication was excellent throughout the month-long project. I highly recommend them, and we are planning on choosing them for our next renovation!
Hunter S.
2 years ago
Gateway Kitchen and Bath went over and above our expectations for our kitchen renovations after we experienced water damage from our dishwasher. I highly recommend Gateway Kitchen and Bath to anyone looking to do a kitchen (or bathroom) makeover. Excellent customer service. Friendly and professional. Great to deal with all around.
Bryn S.
2 years ago
Our experience with Gateway Kitchen and Bath has been extremely positive. Our designer, Jane and Ciel, worked with us to help us choose what suited our family’s needs and budget. Walter ensured our project remained on schedule, in fact it was completed ahead of time. The installer Dan worked diligently and installed our lower kitchen cupboards quickly. When dealing with the employees at Gateway I felt like part of the family, I felt valued. I am very much looking forward to Phase 2 of having the upper cabinets installed. The quality of the cupboards is definitely an improvement from the Kitchencraft we had before!this upgrade will last us many happy years.
Paul W.
3 years ago
Gateway did a wonderful job installing our new kitchen. The team was very professional and easy to deal with all the way from the design phase through install and our final sign-off. Communication and scheduling of the various trades coming in to do their work was excellent. All of the work done was high quality and delivered on-time to meet our project schedule. We're very happy Gateway customers!
Honesty, Accuracy, Collaboration + Innovation
We listen to you, hear and understand your ideas and goals, work with you to create a stunning design, build a clear and transparent quote, execute each step to meet our quality standards and celebrate with you in your new space. (Learn more about what you can expect from us here)
Ready to make your ideas into plans?
We offer a free, no-obligation, one hour consultation with one of our designers to get you started! During this consultation you’ll have an opportunity to discuss your space, your inspiration and your goals, and also benefit from our experience, look through samples and have your questions answered. After your consultation one of our designers will create preliminary designs and construct an honest and transparent quote for you.
With 2 locations (Gateway Road and Scurfield Blvd) we serve all areas of Winnipeg.
When you build with Gateway, we bring the whole team!
From design consultation to completion, our team works to make sure every part of your home renovation meets and exceeds your expectations. Every person plays a part and we bring our best, every time!
OUR MISSION:
Using transparent service, precise craftsmanship and bold expertise, we confidently work to build beautiful spaces, strong teams and loyal customers
Are you following us on social media? Check out our profiles here!
Need some ideas?
Find inspiration in our galleries
Not quite ready to schedule an appointment? Have more questions? Contact us! Fill out the form below and we’ll be happy to help.