CUSTOMER CARE

There is no detail too small, and no problem too big.

You’ve got a lot on your plate and major home renovations can be trying. At Gateway Kitchen + Bath, our priority is to ensure your renovation runs smoothly, you are regularly updated and consulted, and your needs during the process are taken care of.

With 40 years of experience to lean on, we’ve built a team of professionals who are responsive, attentive and creative. They bring their best every day.

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PROJECT COORDINATION

Customer Care starts with making sure your needs are met, and our Project Coordinators are on the front lines, ready to help. You’ll find them regularly on-site, as well as coordinating with the Design Team, Shop, Trades and Installation Team to keep your home renovations moving.

Every Gateway project has a designated Project Coordinator whose primary function is looking after you and your home. They are your creative problem solvers, intermediaries, and advocates.

SCHEDULING

Home renovations have dozens of moving parts and, depending on the scale, making sure every step is executed on time and in the right order can be a complicated undertaking. We are committed to keeping your project moving as seamlessly as possible.

Keeping you updated so you can watch the progress and stay informed is important to us. We’ve recently launched a Live Calendar that you can access to check your schedule in real-time. You’ll always know the next steps so you can prepare for everyone who will need access to your home. You’ll receive a link (visible on any device) to your personal live calendar once your project starts. Click on each daily task and you’ll find any additional details we have as soon as we have them.  Schedule change notifications are also available via text or email. Let us know your preference and we will strive to keep you well-informed.

 

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STAYING INFORMED LEADS TO SMART DECISIONS

To do any job well, it’s important to have the right tools. The more you know, the more prepared you’ll be as you start on your renovation journey. Our extensive experience means we have plenty to share! We’ve been there. We’ve seen it all and we’re here to help you make the right choices, avoid pitfalls, solve problems and support your goals.

Our website is full of information, so you’ll know what you can expect during a renovation, gain some insight into what your renovation may cost, explore the current trends, and get informed on all the tips we can think of.

Anything that isn’t covered on our website, is only a message away. What’s on your mind?

Questions? Fill out the form below and we’ll be happy to help.

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Let's build something extraordinary!

 

With 40 years of experience, we've got lots of information to share!

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